Pega Infinity 24: Latest Features and Capabilities You Need to Know in 2025
- Pega Gang
- Apr 12
- 4 min read
Updated: May 6
The Pega universe is evolving—fast. With the launch of Pega Infinity 24, consisting of versions 24.1 and 24.2, the platform has taken a massive leap in AI-powered automation, developer productivity, and customer engagement. Whether you're a tech enthusiast, a Pega developer, or a business leader eyeing digital transformation, this post will walk you through everything you need to know about the latest features and capabilities of Pega Infinity 24.
Let’s dive in.
🔍 Table of Contents
🧩 What Is Pega Infinity 24?
Pega Infinity 24 is the latest version of the Pega platform, a low-code application development platform designed for workflow automation, customer engagement, AI decisioning, and robotic process automation (RPA).
It includes:
Version 24.1 – Released in early 2024
Version 24.2 – Released later in the year with even more AI integrations
Pega Infinity 24 expands its enterprise-grade offerings with GenAI, open model integration, real-time insights, and improved cloud-native capabilities—making it a robust choice for digital-first organizations.
✨ Top-Level Summary of What's New
🚀 Generative AI Features in Pega Infinity 24
Pega Infinity 24 sets a new benchmark in how generative AI enhances enterprise performance.
🔹 Pega GenAI Coach
Acts as a real-time AI mentor
Analyzes app usage and gives insights to improve workflows
Ideal for citizen developers and business users
🔹 GenAI Knowledge Buddy
Pulls information from disparate knowledge sources
Uses LLMs to provide contextual, accurate answers
Boosts agent productivity in customer service
🔹 GenAI Blueprint
Converts natural language ideas into application blueprints
Speeds up app design with auto-generated user flows and data models
🔹 GenAI Analyze & Automate Bundles
Analyze:
Summarizes cases, chats, and meetings
Helps prepare for customer calls or reviews
Automate:
Auto-drafts emails, tickets, tasks
Cuts down on repetitive manual work
🛠️ Enhanced Developer Experience & Tools
Pega Infinity 24 empowers developers with cutting-edge productivity tools and integrations.
🔸 Open Model Integration
Support for ONNX and Gradient Boosting models
Bring in pre-trained models from ML platforms like TensorFlow or XGBoost
🔸 Native Python Support
Use a dedicated Pega Python library
Run complex analytics or scripts right inside workflows
🔸 Expanded Dev Studio
Enhanced low-code interfaces
Unified experience for professional and citizen developers
💡 Customer Decisioning and Personalization
With Pega Infinity 24, Customer Decision Hub (CDH) becomes even more intelligent and real-time.
🧠 Real-Time Contextual Insights
Integration with Tealium AudienceStream
Combines behavioral and demographic data for precision targeting
🎯 Outcome-Based Optimization
Automatically adjusts offers, journeys, and touchpoints
Uses AI-based ROI predictions
🛣️ Journey Orchestration
Create full outbound campaigns using templates
Track them with real-time dashboards and tagging
☁️ Cloud-Native & Architecture Improvements
Cloud-native is no longer optional—it’s essential.
🔹 Enhanced Orchestration
Automatic scaling and fault-tolerant processing
More dynamic microservice communication
🔹 Faster Upgrades & Deployments
Streamlined CI/CD pipelines
Tools to detect configuration drift and conflicts before deployment
🔐 Security, Governance & Compliance
Pega Infinity 24 boosts enterprise-grade governance.
Field-level encryption and role-based visibility
Improved audit trails
Support for compliance frameworks like GDPR, HIPAA, and SOC2
🎨 User Experience: Pega Constellation Updates
Pega Constellation just got better:
Enhanced accessibility and keyboard navigation
Fully responsive UI for mobile and tablet
Smoother UI transitions, rounded UI elements, and modern design practices
🔌 Integration Capabilities and LLM Support
Pega Infinity 24 enables seamless AI integration across clouds and tools.
Native support for OpenAI, Amazon Bedrock, and Google Vertex AI
Prebuilt connectors for third-party APIs
Event-driven architecture for real-time data sharing
🤝 Real-Time Collaboration and DevOps
Agile collaboration meets enterprise DevOps.
Real-time messaging suggestions during case handling
Improved Pega Deployment Manager for multistage pipelines
Enhanced test automation and version control
🎓 PegaGang: Learn Pega Infinity 24 the Right Way
At PegaGang, we offer:
Online self-paced training on Pega Infinity 24
Corporate and team upskilling modules
Real-time projects and certification support
Learn features like GenAI Blueprint, Python Integration, and more
❓ FAQs
What is Pega Infinity 24?
Pega Infinity 24 is the latest version of the Pega platform, offering cutting-edge AI, automation, and cloud-native capabilities to streamline workflows and customer engagement.
What are the main AI features in Pega Infinity 24?
Key AI tools include GenAI Coach, Knowledge Buddy, GenAI Blueprint, and GenAI Analyze & Automate bundles.
Can I integrate external AI models in Pega Infinity 24?
Yes, it supports ONNX, gradient boosting, and LLMs from providers like OpenAI, Amazon Bedrock, and Google Vertex AI.
Is Pega Infinity 24 suitable for non-developers?
Absolutely. With tools like GenAI Blueprint and a low-code interface, it's perfect for citizen developers.
Where can I learn Pega Infinity 24?
Right here at PegaGang! We offer full training for individuals and enterprises.
✅ Conclusion
Pega Infinity 24 isn't just another version—it's a powerful evolution of enterprise automation, AI decisioning, and real-time collaboration.
If you're serious about staying ahead in the Pega ecosystem, now’s the time to upskill.
👉 Start your Pega Infinity 24 training with PegaGang today — online , self-paced, and industry-ready.
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