Introduction to Pega Infinity 24.2
Pega has launched Pega Infinity 24.2, packed with AI-driven automation, enhanced decisioning, and a modernized user experience. With a focus on scalability, performance, and accessibility, this release helps businesses streamline workflows and improve customer engagement.
If you’re using or considering Pega Platform, this guide will walk you through the latest updates and how they can impact your business.
Key Features of Pega Infinity 24.2
1. AI-Powered Automation & Decisioning
Pega 24.2 introduces advanced generative AI capabilities to simplify automation and optimize customer engagement:
Pega Generative AI [ Pega GenAI ] for Developers – Speeds up workflow creation by generating processes, responses, and recommendations.
Next Best Action Enhancements – Improves real-time decisioning for customer engagement and personalization.
Python Integration for AI Models – Allows seamless use of AI/ML models within Pega Customer Decision Hub for better data-driven decision-making.
2. Infrastructure & Performance Upgrades
To ensure better system performance and scalability, Pega 24.2 brings critical infrastructure changes:
Externalized Third-Party Services – Pega has removed embedded versions of Elasticsearch, Kafka, and Cassandra, requiring them to be hosted externally. This enhances flexibility and performance.
Java 17 Only – Support for Java 8 and 11 is now discontinued. This update ensures faster processing and stronger security.
3. Constellation Design System – Enhanced UX
Pega’s Constellation Design System delivers a modernized user experience, improving both developer productivity and end-user interactions. Key benefits include:
Responsive UI across devices
Better accessibility and usability
Faster application performance
4. Accessibility Improvements
Pega 24.2 brings multiple updates to improve accessibility compliance, making the platform more inclusive for all users. These improvements align with global accessibility standards.
5. Customer Engagement & Personalization Enhancements
With Pega Customer Decision Hub 24.2, businesses can:
Use AI-generated content to maintain a unique brand voice.
Leverage real-time analytics to personalize customer interactions.
Optimize customer journeys with AI-powered decisioning.
Why Upgrade to Pega Infinity 24.2?
If your business relies on Pega for automation, decisioning, and customer engagement, upgrading to Infinity 24.2 ensures you stay ahead with AI-driven insights, enhanced security, and a seamless user experience.
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