Robotic automation is the application of software to automate tasks and processes otherwise performed by humans. Simply, robotic automation is software automating software. Software robots can fully automate essential business transactions through Robotic Process Automation (RPA) or optimize the way people work with Robotic Desktop Automation (RDA). The goal of robotic automation is an improved customer experience and operational excellence through increased efficiency, performance, and agility in the day-to-day activities across the enterprise.
Robotic Process Automation & Desktop Automation
Organizations using Robotic Desktop Automation and Robotic Process Automation are realizing a faster and greater return on investment when both are leveraged in the transformation journey. By removing lower value, repetitive activities from the desktop—such as application sign-on and call set-up—CSRs in your front office can focus on the customer and deliver exceptional service. In the back office, fully automating high-volume, rules-based processes to reduce costs, accelerate productivity, and decrease errors will free employees to perform higher-value work. Some key benefits customers experience with robotic automation:
Workforce Intelligence & Robotic Automation
Intelligence and robotic automation help enterprises maximize the value of their two biggest investments, people and technology, by understanding how users interact with applications. Pega robotic process automation, desktop automation, workforce intelligence, and case management together to enable more productive employees and a better customer experience. Unlike RPA-only solution providers, Pega offers end-to-end Robotics, CRM, and BPM for any digital enterprise, giving organizations the power to:
Pega provides the only software automation solution capable of simplifying desktops and boosting productivity while enabling full automation of end-to-end processes.
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